EVV Mandate

Crucial Decisions: Choosing the Right EVV System for Your Home Care Agency

Crucial Decisions: Choosing the Right EVV System for Your Home Care Agency

Making informed decisions for your home care agency is vital.  One decision you should consider carefully is your company’s Electronic Visit Verification (EVV) system.  Unfortunately, getting good information to find the right system can be a significant challenge.  Not only causing front-end and back-end headaches, a poorly configured EVV can get you in hot water with federal and state regulators.  Too many hard working agencies struggle making a good decision that will keep their organization out of trouble. 

In our commitment to supporting your home care agency, we’re launching an email series focused on key considerations in choosing an Electronic Visit Verification (EVV) system. While we are passionate about showcasing why Carehandler stands as an exemplary solution, our greater commitment is to assist you in reaching a decision that serves your unique needs optimally. Today, we dive into the crucial topic of State Aggregator Compatibility. Beyond this email, we invite you to reach out and schedule a discussion, because regardless of your final choice, our foremost goal is to ensure your agency’s enduring success.

Today’s KEY FACTOR:  State Aggregator Compatibility Now and Into the Future  

This is table stakes right?   Maybe not.  Many experienced homecare providers are disenfranchised with most of the available EVV solutions.  Why? Because of a common misconception that all EVV platforms get this right.  Or,  that their state’s aggregator can provide the optimum EVV solution for their business’ needs.   Unfortunately, this is too often not the case and choosing an EVV system that doesn’t seamlessly integrate with the state aggregator now and into the future leads to operational chaos. Data inconsistencies, duplicate entries, and manual workarounds become the norm rather than the exception. 

Questions you should be asking when choosing an EVV:

What Is the EVV’s Track Record of Successful State Aggregator Integrations?

Inquire about the EVV system provider’s history of successfully integrating with the state’s aggregators. Can they provide examples of past integrations and their outcomes?

Is There Ongoing Support for State Aggregator Integration?

Ask about the level of ongoing support for maintaining and updating the integration with the state aggregator. Does the provider have a team to handle changes in state requirements?

How Does It Handle State-Specific Rules and Changes

Explore how the EVV system accommodates state-specific rules and any future changes in these regulations. Is the system flexible enough to adapt to evolving compliance requirements?

What Is the Data Validation Process for State Reporting?

Understand the data validation mechanisms in place to ensure accuracy when reporting to the state aggregator. How does the system handle potential errors or discrepancies?

Can the System Handle Multiple States if Needed?

If your agency operates in multiple states with different aggregators or requirements, inquire if the EVV system can seamlessly handle this multi-state scenario without added complexity.

Is There a Fail-Safe Mechanism for Data Transmission?

Ask about redundancy and fail-safe measures in case of data transmission issues to the state aggregator. How does the system ensure that data is reliably sent and received?

What’s the Process for Handling Aggregator Updates?

Explore how the EVV system manages updates or changes in the state aggregator’s interface or requirements. Is there a protocol for timely adjustments to maintain compliance?

Can It Automatically Incorporate Changes in State Mandates?

Check if the system can automatically adapt to changes in state mandates without requiring significant manual intervention. A proactive system can save time and effort.

Are There Any Additional Costs Associated with State Aggregator Integration?

Inquire if there are any hidden costs associated with integrating with the state aggregator, such as fees for software updates or compliance-related changes.

Does It Offer Real-Time State Reporting Monitoring?

Ask if the system provides real-time monitoring of state reporting. Can you know at a glance if your organization is compliant? Can you easily track the data being sent to the aggregator and receive alerts for any issues? 


In today’s home care industry, the choice of an Electronic Visit Verification (EVV) system is pivotal—a bit like assembling a complex puzzle where each piece matters. 

We understand that making an uninformed choice can inadvertently lead to operational challenges and potential regulatory pitfalls. Our goal is to be your partner on this journey and help you avoid those pitfalls. 

At Carehandler, we’re more than just an EVV provider; we’re dedicated to building long-term strategic relationships. Our mission extends beyond simply offering a solution; we aim to be your trusted advisor in navigating this critical decision. We want to help you find the right EVV system, one that seamlessly integrates with your state’s aggregator, not only today but well into the future. 

Today, we’ve explored the vital factor of State Aggregator Compatibility, a cornerstone for your agency’s operational stability and compliance. 

Let’s not just read about it—let’s engage in a discussion. Reach out to us, and let’s embark on a conversation about how Carehandler can be your partner in making an informed decision. Our goal is to assist you in avoiding the potential pitfalls of a misinformed EVV choice, regardless of whether that choice leads you to Carehandler or another solution. 

Remember, the consequences of a hastily made or ill-informed EVV decision can be significant. We’re here to ensure your agency’s path to success is well-illuminated and that your choice aligns with your unique needs and goals. 

Choose wisely; choose Carehandler as your trusted partner in EVV solutions. 

Your agency’s future stands at the crossroads, and we’re here to guide you towards a future defined by success.

EVV Mandate Idaho Medicaid

Leveraging Electronic Visit Verification (EVV) To Accelerate Payments of Medicaid Claims

Is your current Electronic Visit Verification (EVV) software providing all that is needed to get your claims paid completely, timely and with the fastest turnaround time available to maintain cash flow? What does that model look like?

Is your Homecare agency maintaining the compliance metrics set by your State to avoid penalties or license suspensions for non compliance? Would it be helpful to have an aggregator that shows your compliance %?

Carehandler, an Electronic Visit Verification compliant homecare software, knows that Medicaid billing can be a major challenge for homecare agencies. Despite providing vital home care services to patients in need, these agencies often struggle to navigate the complex and constantly changing rules and regulations surrounding Medicaid reimbursement and most recently EVV.

Carehandler, recognizes additional challenges facing homecare agencies, that is the need to follow strict documentation requirements. In addition to the Electronic Visit Verification requirements, Medicaid billing often requires extensive documentation to prove that home care services were provided, and that they were medically necessary. This can be difficult for homecare agencies, especially those that rely on a mobile workforce to provide in home care to patients.

Ensuring that all necessary documentation is completed accurately and in a timely manner can be a major challenge for these homecare agencies.

Most homecare agencies have limited resources for managing their Medicaid billing and reimbursement processes. They may not have the technology, staff, or training to efficiently manage the complicated billing and reimbursement procedures required by  Medicaid. This can result in delays in receiving payment, errors in
submissions, and lost revenue for the homecare agency.

Despite the Medicaid billing challenges that are significant for in home care agencies, using Carehandler will allow the home care agency more time to stay apprised of complex regulations, adhere to strict documentation requirements, and fully automating the billing and payment process. This fully “hands free” approach to compliance and billing allows the homecare agency more time to focus on other tasks such as recruiting and networking.

In conclusion, if your personal home care services agency is experiencing any of these complexities, Carehandler can solve your concerns. The Carehandler team specializes in streamlining systems, by assisting your home care agency with process improvement strategies and a homecare software that works specifically for your homecare agency.

Carehandler offers full-service features, including but not limited to:

  • Electronic Care Plan & Charting
  • Automated Billing with AR Management
  • Payroll Export & Reporting
  • EVV Compliance Aggregator
  • Real Time Key Performance Indicators (KPI) Reporting
  • Employee & Participant Manager
  • Scheduling Manager – Visits Manager
  • Participant & Family Portal (Coming Soon)
  • Caregiver & Admin Mobile App
  • Quality Assurance/Audit Management

Carehandler is proud to stand with and support homecare agencies efforts in overcoming the operational challenges of the day-to-day business along with the challenges of Medicaid billing.

EVV Mandate

2021 Sandata Impact Report

2021 Sandata Impact Report

Carehandler has been working hard to ensure our clients are 100% compliant with the Electronic Visit Verification (EVV) Mandate in the State of Idaho. Our team has been working closely with Sandata Technologies to make that happen. Their team has been very helpful with answering our questions and concerns along the way. They did just share their Impact Report for the year 2021.

We wanted to make sure our followers and customers had a chance to review this document. Thank you!

Sandata Impact Report, 2021

EVV Mandate

Guiding You in the Right Direction

Your EVV & Sandata Experts!

We don’t mean to brag, but we have been working our tails off with the State’s Aggregator, Sandata! The Carehandler team has been one of the few vendors to be a part of the early testing with the State’s Aggregator system. 

We want all of our current and future agencies that will be using Carehandler to be confident that their agency will be abiding by the new EVV Mandate. We are constantly looking out for new information regarding the rules and regulations of the EVV and Sandata Integration. 

Stay tuned for more exciting updates about Carehandler and the EVV!

Would you like to schedule a demo? 

Our team is ready to showcase our product to your team! If you would like a demo, follow the link below to schedule one with our team 🙂 


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