Crucial Decisions: Choosing the Right EVV System for Your Home Care Agency

Making informed decisions for your home care agency is vital.  One decision you should consider carefully is your company’s Electronic Visit Verification (EVV) system.  Unfortunately, getting good information to find the right system can be a significant challenge.  Not only causing front-end and back-end headaches, a poorly configured EVV can get you in hot water with federal and state regulators.  Too many hard working agencies struggle making a good decision that will keep their organization out of trouble. 

In our commitment to supporting your home care agency, we’re launching an email series focused on key considerations in choosing an Electronic Visit Verification (EVV) system. While we are passionate about showcasing why Carehandler stands as an exemplary solution, our greater commitment is to assist you in reaching a decision that serves your unique needs optimally. Today, we dive into the crucial topic of State Aggregator Compatibility. Beyond this email, we invite you to reach out and schedule a discussion, because regardless of your final choice, our foremost goal is to ensure your agency’s enduring success.

Today’s KEY FACTOR:  State Aggregator Compatibility Now and Into the Future  

This is table stakes right?   Maybe not.  Many experienced homecare providers are disenfranchised with most of the available EVV solutions.  Why? Because of a common misconception that all EVV platforms get this right.  Or,  that their state’s aggregator can provide the optimum EVV solution for their business’ needs.   Unfortunately, this is too often not the case and choosing an EVV system that doesn’t seamlessly integrate with the state aggregator now and into the future leads to operational chaos. Data inconsistencies, duplicate entries, and manual workarounds become the norm rather than the exception. 

Questions you should be asking when choosing an EVV:

What Is the EVV’s Track Record of Successful State Aggregator Integrations?

Inquire about the EVV system provider’s history of successfully integrating with the state’s aggregators. Can they provide examples of past integrations and their outcomes?

Is There Ongoing Support for State Aggregator Integration?

Ask about the level of ongoing support for maintaining and updating the integration with the state aggregator. Does the provider have a team to handle changes in state requirements?

How Does It Handle State-Specific Rules and Changes

Explore how the EVV system accommodates state-specific rules and any future changes in these regulations. Is the system flexible enough to adapt to evolving compliance requirements?

What Is the Data Validation Process for State Reporting?

Understand the data validation mechanisms in place to ensure accuracy when reporting to the state aggregator. How does the system handle potential errors or discrepancies?

Can the System Handle Multiple States if Needed?

If your agency operates in multiple states with different aggregators or requirements, inquire if the EVV system can seamlessly handle this multi-state scenario without added complexity.

Is There a Fail-Safe Mechanism for Data Transmission?

Ask about redundancy and fail-safe measures in case of data transmission issues to the state aggregator. How does the system ensure that data is reliably sent and received?

What’s the Process for Handling Aggregator Updates?

Explore how the EVV system manages updates or changes in the state aggregator’s interface or requirements. Is there a protocol for timely adjustments to maintain compliance?

Can It Automatically Incorporate Changes in State Mandates?

Check if the system can automatically adapt to changes in state mandates without requiring significant manual intervention. A proactive system can save time and effort.

Are There Any Additional Costs Associated with State Aggregator Integration?

Inquire if there are any hidden costs associated with integrating with the state aggregator, such as fees for software updates or compliance-related changes.

Does It Offer Real-Time State Reporting Monitoring?

Ask if the system provides real-time monitoring of state reporting. Can you know at a glance if your organization is compliant? Can you easily track the data being sent to the aggregator and receive alerts for any issues? 


In today’s home care industry, the choice of an Electronic Visit Verification (EVV) system is pivotal—a bit like assembling a complex puzzle where each piece matters. 

We understand that making an uninformed choice can inadvertently lead to operational challenges and potential regulatory pitfalls. Our goal is to be your partner on this journey and help you avoid those pitfalls. 

At Carehandler, we’re more than just an EVV provider; we’re dedicated to building long-term strategic relationships. Our mission extends beyond simply offering a solution; we aim to be your trusted advisor in navigating this critical decision. We want to help you find the right EVV system, one that seamlessly integrates with your state’s aggregator, not only today but well into the future. 

Today, we’ve explored the vital factor of State Aggregator Compatibility, a cornerstone for your agency’s operational stability and compliance. 

Let’s not just read about it—let’s engage in a discussion. Reach out to us, and let’s embark on a conversation about how Carehandler can be your partner in making an informed decision. Our goal is to assist you in avoiding the potential pitfalls of a misinformed EVV choice, regardless of whether that choice leads you to Carehandler or another solution. 

Remember, the consequences of a hastily made or ill-informed EVV decision can be significant. We’re here to ensure your agency’s path to success is well-illuminated and that your choice aligns with your unique needs and goals. 

Choose wisely; choose Carehandler as your trusted partner in EVV solutions. 

Your agency’s future stands at the crossroads, and we’re here to guide you towards a future defined by success.

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