Frequently Asked Questions

How Much Does Carehandler Cost?

Carehandler has 3 different pricing tiers. Free, Basic, and EVV add on. You can learn more about what features are included in each tier, but to inform you on price the yearly fee is $3,069 and if your agency is using our EVV platform, Carehandler charges $.85 per patient. That way, we help you scale as an agency with each of your patients!

What are the Features of Carehandler?

Our features include employee and patient management, scheduling, EVV, reporting, notifications, training, caregiver training, mobile app, marketplace, financial reporting and integrations, Carehandler Marketplace, and so much more! Contact our team at info@carehandler.com for more info!

How long does it take to sign up to use your service?

Our team is quick to get you signed up and trained on our software. On average it takes about 5-7 business days to get an agency onboarded and trained with our software. We do our best to get your team on with our software ASAP! We have training videos that you can use at any time if you get stuck! 

 

What states have you implemented the EVV into?

We are planning on implementing EVV mandates into our system for each state! We will be following each state’s guidelines in regards to the EVV. We are currently in Idaho.

What are the benefits of using your service?

We pride ourselves in helping PCS agencies of all sizes grow and scale their business. A software shouldn’t cost agencies thousands of dollars each month. Carehandler is a user friendly software that is centered around the most important parts of the PCS industry.

Do you have social media?

We do have social media! We are on Facebook, Instagram, and LinkedIn!

What is your contact information?

Our contact information is info@carehandler.com

Is your platform a CRM as well as a client database?

Our platform is like a CRM, but there are features a CRM has that our software does not. Like sending emails, creating newsletters, etc. It is a platform based on keeping patient and employee data secure while meeting state guidelines!

What states have you implemented the EVV into?

We are currently in Idaho. We are planning on being in all 50 states in the near future! 

Does your EVV system capture the minimum requirements defined by the 21st Century Cures Act?

Yes, we are compatible with Sandata and other state aggregators. 

Which technologies are available for collecting visit data using your EVV system?

Right now all EVV items are captured using our mobile app or desktop app. It is avaiable on all smart devices. 

Does your system have the capability of capturing electronic care plans, service agreements, consents, etc.?

Yes! Carehandler can handle all of that for the agency! Just let us know you need that feature turned on! 

Is your EVV system available in multiple languages?

Yes! Right now we are in English and Spanish. If you need other languages, please contact our team! 

Do new participants or schedule updates appear in the EVV system instantly?

Yes! All updates are instant to all users that are in service and have recently updated the app or desktop. 

Is your EVV system accessible to participants that may need accommodations due to varying abilities, such as physical disabilities, cognitive disability, blind or low vision, etc?

Yes! Our system fits everyone 🙂 

Does your system require care plans or schedules to be added to the system to verify the minimum EVV requirements?

Yes! Our system follows each EVV Mandate. 

Does your system allow for printing of records?

Yes! There is a print option on almost every page 🙂 

Does your EVV system issue alerts?

Yes! Our system will send alerts depending on what alerts are turned on and off! 

Is your system customizable?
(i.e. drop-downs, user menu options, etc.)

Our system is customizable. Our team will customize certain aspects depending on each agency’s needs. 

Does your system store information in a secure, HIPAA-compliant format?​

Yes, we are HIPAA compliant and go above and beyond to ensure your data is secure!

How does your system work in areas without cell phone reception or WIFI access?

Yes, our system works offline as well. It saves the data in offline mode and when the user is back in service the system will automatically update!

What methods are available for post-visit review of visit information?

The system will allow the administrators to view all content and notes from the admin portal. Caregivers can see notes added in to their assigned clients. 

Does your system require a note if a care task was refused or not documented?

Yes, our system will ask for an explanation as to why a service or task was not completed. This will allow admins and the state to be up to date. 

Does your system include a scheduling feature?

Yes, Carehandler has a very user-friendly scheduling platform! Schedule a demo or sign up today! 

How do participants verify the care tasks provided during each visit?How does this look using each method? (i.e. Telephony, App, FOB) Is a participant signature required before direct care staff can clock-out?

The mobile app will verify the caregiver is at the shift with geolocation. The mobile app will allow the caregiver to clock in and clock out and mark off tasks as they are completed. Patient signature is only required on patients that require a signature. This signature can be done via Bluetooth or actually signing off. 

Try Carehandler Risk Free

We understand switching platforms for employee and patient tracking can be stressful. Carehandler has a FREE version you can try today risk free. No payment information required to get started. Why? Because at Carehandler we believe that taking care of health providers takes care of everyone!

FAQ's

Plan 1

How much does carehandler cost?

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Plan 2

What are the features of carehandler?

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Plan 3

What are the benefits of using your service?

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Do you have social media?

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Do you offer 24/7 support? How is your support handled?

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What is your contact information?

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What languages does your app translate in?

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Is your platform a CRM as well as a client database?

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What fees are associated with using your system?

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What states have you implemented the EVV into?

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Does your EVV system capture the minimum requirements defined by the 21st Century Cures Act?

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Which technologies are available for collecting visit data using your EVV system?

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Is your EVV system available in multiple languages?

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Do new participants or schedule updates appear in the EVV system instantly?

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Does your EVV system issue alerts?

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Is your EVV system accessible to participants that may need accommodations due to varying abilities, such as physical disabilities, cognitive disability, blind or low vision, etc?

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Does your system require care plans or schedules to be added to the system to verify the minimum EVV requirements?

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What is carehandler PXP?

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Why get carehandler PXP?

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Do you offer training and onboarding?

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Is training free or do I have to pay?

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Do you have a customer service support team available?

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Does your system store information in a secure HIPAA-compliant format?

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How does your system work in areas without cell phone reception or WIFI access?

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What methods are available for post-visit review of visit information?

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Does your system require a note if a care task was refused or not documented?

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Does your system include a scheduling feature?

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How do participants verify the care tasks provided during each visit?

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Does your system allow multiple service codes to be logged during a single visit?

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If there are multiple individuals receiving services in the home, how will the system differentiate who is receiving the service?

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Does your system use geofencing?

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Does your system allow direct care staff to document each individual care task delivered?

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Does your system include a mechanism for direct care staff or participants to make notes about a visit?

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If a schedule is added to a participant file and the direct care staff shows up at a different time, will the system automatically log the correct visit start-time? Or is a manual correction required?

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Is your system compatible with other billing or scheduling software?

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Does your system include internal reporting features for office staff to pull and review data?

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Does your system include instant messaging or text blast functions?

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Does your system allow for printing of records?

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Is your system customizable? (i.e. drop-downs, user menu options, etc.)

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