Having an issue or a question about Carehandler? Get the right help fast.

Urgent?  Call or Text us at: 208-495-4115
All other requests → 
Hours: Mon–Fri, 8am–6pm MT • After hours: Urgent issues Only

What can we help with?

EVV & Sandata submissions

Visit corrections & rejections

Claims and remits

Scheduling & payroll

Login/access & caregiver app

Expected response times

System down: 1 hour

Major feature impaired/Can’t submit claims or process Payroll or Invoices: same business day

How-to/configuration: 1–2 business days