Meet the Head of Customer Relations
As Vice President of Customer Relations, Maclain Underwood has worked on a personal level within the Personal Care Services (PCS) industry for five years. As a result of his years of market research, he found over 100 pain points within the market, and has seen firsthand the struggles these agencies face on a daily basis.
His hands-on perspective makes him an invaluable voice in the Carehandler team, ensuring a successful launch of the app. Maclain continues to maintain personal relationships with local and national PCS agencies to foster trust and connection, and to receive feedback with regard to Carehandler’s product viability. The attentive care that Maclain has invested into these relationships will be the foundation for building the kind of customer care that PCS agencies need and deserve in order to better serve their caregivers and clients.